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Power is provided and regulated by Tennessee Valley Authority. Complaints can be filed by clicking on the TVA logo or calling 1-888-289-8409.
NALGW's electric service includes the City of New Albany as well as parts of 4 counties: Union, Tippah, Benton, and Marshall. All of the electricity in this area is provided by TVA and NALGW is a partner with the Tennessee Valley Authority.